Return and Refund Policy

1. Overview

At Rejected Treasures Luxury Resale, we strive to ensure our customers are satisfied with their purchases. However, we understand that there may be times when you need to return an item. This policy outlines the terms under which we accept returns and issue refunds.

2. Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

• Item Condition: The item must be unused, in the same condition that you received it, and with all original tags and packaging intact.

• Timeframe: Returns must be initiated within [insert number] days of the delivery date.

• Proof of Purchase: A receipt or proof of purchase is required to complete your return.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

• Final Sale Items: Products marked as “final sale” or “non-returnable.”

• Personalized or Custom Items: Any items that have been customized or personalized at your request.

• Intimate Items: Underwear, swimwear, or other personal items for hygiene reasons.

• Vintage or Antique Items: Due to their unique nature, some vintage or antique items may not be returnable.

4. Return Process

To initiate a return:

1. Contact Us: Email us at [insert email address] or call [insert phone number] to request a return authorization. Please include your order number and reason for the return.

2. Return Shipping: Once your return is approved, you will receive instructions on how and where to send the item. You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

3. Return Confirmation: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

5. Refunds

If your return is approved, a refund will be processed as follows:

• Original Payment Method: Refunds will be issued to the original method of payment within [insert number] business days after the return is processed.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items that are returned damaged or missing parts not due to our error).

• Non-Refundable Items: Shipping costs, custom fees, and handling charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert email address] or [insert phone number].

7. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe:

1. Check Your Account: Check your bank account or credit card statement first.

2. Contact Your Bank: Some financial institutions take longer to process refunds.

3. Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [insert number] days of receipt. We will arrange for a return and either issue a refund or send a replacement at no additional cost.

9. Exceptions

Certain circumstances may require exceptions to this policy. We reserve the right to make discretionary decisions on a case-by-case basis.